Yes, you can return an item. We want you to be fully satisfied with every purchase from Bazar Bizar. If you decide not to keep a product, you can return it within 14 calendar days in its original packaging, with the label attached, and in new, unused condition. Once we receive the items, we will refund the product cost.

Please note that return shipping costs are your responsibility, as we do not offer free returns. If the items arrive damaged, lost, or are returned to you by the carrier, we cannot issue a refund, and you will need to follow up with the shipping company.

You can send your return to:
Bazar Bizar
Duffelsesteenweg 152
2550 Kontich
Belgium

If you need assistance, feel free to contact us:

• Email: info@bazarbizar.be
• Telephone: +32 3 246 60 61

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Be sure to include photos of both the package and the products, along with a description of the damage.
Please note that orders shipped on pallets must be returned with the original pallet.

We do not accept returns based on slight differences in color, material or design. We only work with handmade products made from natural materials, and slight imperfections or differences are considered part of the appeal of our collection.

You can contact us through info@bazarbizar.be

Unfortunately, we cannot accept returns on sale items or gift cards.

If you receive an incorrect item by mistake, please contact our customer service info@bazarbizar.be, so we can find the right solution.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bazarbizar.be.

Ordered products will be delivered as quickly as possible in accordance with the requested shipping method.
Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

• The estimated shipping time for delivery varies on the location & size of your items.
• You can find all delivery lead times in our shipping policy.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier’s tracking page.

If you haven't received your complete order, don't worry - it will arrive in the next few days. Sometimes the shipping company divides the order into separate deliveries for logistical reasons. If you still have not received the rest of your order 5 business days after the arrival of the first part, please contact us.

There is a limited window where we may be able to cancel your order prior to dispatch. If the order has already been shipped, we will not be able to cancel it.
If you would like to cancel your order, please contact us right away.

Once your order is ready for pick-up, we will notify you right away. We kindly ask that all customers arrange collection as quickly as possible.

If the goods are not collected within the expected timeframe, we may need to relocate them to an external storage facility. In such cases, a storage fee of €8 per pallet per week will be applied.

If you have any questions or need help scheduling your pick-up, please contact us at info@bazarbizar.be.

We always do our best to ship your order as quickly as possible. However, there are several reasons why your delivery may be delayed:

• High order volume: During busy periods, a higher workload may cause processing times to take slightly longer.
• Unexpected conditions: Situations such as extreme weather, operational issues, or courier-related delays can affect delivery times.
• Incorrect or incomplete address details. If information like the street name, city, or postal code is incorrect, the courier may not be able to deliver your package. In such cases, the shipment may be delayed, held, or returned. Please make sure all address details are entered correctly and completely.
  
  If you need further assistance, feel free to contact our team at info@bazarbizar.be.

We use third party shipping companies UPS, DPD, DACHSER & GLS, although Bazar Bizar reserves the right to use others depending on their availability and suitability for the order. Bazar Bizar is not responsible for any delays once the piece has left our premises.

• STANDARD SHIPPING:
  We offer standard shipping. Delivery times vary based on your location and the selected shipping method. Shipping costs are based on the value and volume of the products in your cart.
• IN STORE COLLECTIONS:
  You may pick up your product from our showroom or warehouse in Belgium, however customers are responsible for securing orders for safe delivery to its destination, and Bazar Bizar will not accept any responsibility for damage in transit after it has left our premises. Pick-up from our Bazar Bizar store is welcome and free, this option is available at checkout. 

You'll be able to choose your preferred shipping option at checkout.

At this time, we do not offer express delivery.

Bazar Bizar is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

We accept the following credit cards: MasterCard, Visa, Maestro and UnionPay. We also offer payment via PayPal and other secure online payment gateways such as Apple Pay and Google Pay.

At Bazar Bizar we understand that your online security is of paramount importance. We are committed to providing a secure online shopping environment that goes above and beyond industry security standards and guidelines through our payments service provider.

For more information, please see our privacy and security policy.

When you place an order, we carry out a standard pre-authorisation check on your payment card.

If your payment was unsuccessful, a temporary hold on your funds may still be put in place.
Please note that you have not been charged, and this reserve will usually be released within three to 10 working days dependant on your bank.

For more information, please speak to your bank directly as they will be able to advise you on their specific policy.